An OT director told us: "If setting up a client takes more than 5 minutes, my team won't use it, no matter how good the tool is."
We kept hearing this. Not as a complaint. As a warning.
Here's why it matters: We were that platform once.
Years ago, clinics wanted to use Neurofit. But onboarding took 60 minutes. Documentation required manual data entry. Features nobody asked for cluttered the interface. Smart, experienced therapists looked at it and said, "I don't have time for this," and went back to their traditional approach.
That failure forced us to ask a hard question: What if the problem isn't that clinicians don't want digital tools? What if it's that digital tools were built for IT departments, not clinicians?
So we started over. Over the past year, we spoke with dozens of occupational therapists, clinic directors, case managers, and disability coordinators across Canada and the U.S. Not to pitch them. To listen.
Here's what they told us was broken.
"Documentation is eating our session time."
Cathy, a clinic owner in Ontario, told us her team needed tools that didn't pile on more paperwork. Another clinic director in British Columbia was blunt: "I need to understand the therapist time commitment before I adopt anything new." She'd been burned before, invested in platforms that looked good until they didn't, or worse, later cut clinicians out of the loop entirely.
A pediatric clinic owner summed it up: "We need it to be easy to set up, simple for families, and flexible, in-clinic, at home, or both."
These aren't complaints about missing features. They're red lines. If a platform doesn't clear these three bars, it doesn't matter how much it promises.
"Families want to help, but don't know how."
Within days of demoing at one clinic, multiple families requested materials to support their child's therapy at home. Not because the clinic pushed it. Because they saw their kid engage with something and wanted to understand what was happening.
That moment matters. Because when families understand what they're doing and why, compliance goes up. Outcomes go up. And clinicians spend less time explaining and more time treating.
We stripped away every unnecessary step. Add a client. Assign activities. Done. No configuration, no training videos, no "let me call IT."
We also automated what clinicians were doing manually. Progress summaries now pull engagement, accuracy, and effort data automatically. Copy-ready clinical note templates drop directly into your documentation system.
One clinic director told us: "This gives me back time to actually work with clients instead of drowning in notes."
We stopped asking clinics to change how they work. Instead, we built around how they already practice.
In-session, homework, families managing independently, remote monitoring for international clients between intensives - all of it works.
Activities adapt to different settings. Therapists see what clients are doing at home without requiring constant check-ins. Families understand the work without needing credentials.
We know what insurers and case managers actually need to see. Not activity counts. Not engagement gamification.
Two questions: Is the client engaging consistently? Are they becoming more cognitively ready for return-to-work?
Everything else is noise.
Here's what happened when one disability management organization built this into their return-to-work program:
A 42-year-old executive had been on leave for burnout. She wasn't progressing. Her case manager was running out of options.
They added Neurofit in November. Five minutes of cognitive practice, five days a week. Nothing fancy. Just structured, tracked, clear.
By February, she was back at work full-time. Not part-time first, but full-time and sustained, with no relapse during the monitoring period.
Her case manager told us: ‘Without this, she likely would have failed her first return-to-work attempt. We might have been looking at two years on long-term disability instead of three months to recovery.’
For this case, that was the difference between a tool that respects clinical reality and one that doesn’t.
Faster onboarding = more clients in the system, same staffing level.
Better data = insurance approvals that require less back-and-forth, because your documentation speaks their language.
Home practice that actually happens = outcomes that stick, because families understand what they're doing and why.
Ready to see how this fits your workflow? Schedule a 15-minute walkthrough and we'll show you what this looks like in practice.
Not ready yet? Sign up for launch updates and we'll keep you posted.
